1. Website purpose
This website provides general information about packaging products and a way to request wholesale quotes. A product listing, minimum quantity, availability label or description is not by itself a binding offer to sell.
2. Quotes and orders
A quote becomes binding only when the parties accept the applicable commercial terms and VELVETGLOW LLC confirms the order. Prices, freight, taxes, minimum quantities, lead times and availability may change before order confirmation. Typographical, technical or catalog errors may be corrected.
3. Product information
Product photos and descriptions are provided for identification and general reference. Packaging products may vary in appearance, dimensions, material shade, core, finish, gauge, manufacturing tolerance or supplier lot. Buyers should request or confirm specifications that are material to their intended use before ordering.
4. Buyer responsibilities
Business buyers are responsible for providing accurate billing, delivery and contact information, checking quoted specifications, selecting products appropriate for their application, and complying with laws or carrier requirements that apply to the goods they pack or ship.
5. Custom and special-order products
Custom-printed, converted, cut-to-size, made-to-order or otherwise customized products may require deposits, proofs, production tolerances and longer lead times. Once production begins, cancellation or return rights may be limited or unavailable unless the product is defective or materially differs from the confirmed specification.
6. Payment
Payment terms, accepted payment methods, deposits and any credit arrangements will be stated in the applicable quote, invoice or written order confirmation. Do not submit card numbers or bank credentials through the site’s general inquiry fields.
7. Shipping and risk
Shipping terms, freight responsibility, carrier method and delivery estimates are addressed in the Shipping & Delivery Policy and may be supplemented by a quote or purchase agreement. Delivery dates are estimates unless expressly agreed otherwise in writing.
8. Returns
Returns, shortages and damage claims are governed by the Refund & Return Policy and any product-specific or quote-specific conditions disclosed before the order is finalized.
9. Acceptable use
You may not misuse the website, attempt unauthorized access, interfere with site operation, submit malicious code, scrape the site in a way that disrupts service, impersonate another person, or use forms to transmit unlawful or abusive content.
10. Intellectual property
The VELVETGLOW LLC name, site design, original written content and other site materials owned by VELVETGLOW LLC may not be reproduced for commercial use without permission. Third-party product imagery or marks, where displayed, remain subject to their respective owners’ rights.
11. Disclaimer
The site is provided on an “as available” basis for commercial information and inquiries. To the extent permitted by law, we do not warrant that every catalog statement, external image, availability indicator or website function will always be error-free or uninterrupted.
12. Limitation and governing terms
Any limitation of liability, warranty terms, governing law, venue or dispute terms applicable to a specific sale may be stated in the final accepted quote, invoice or purchase agreement. Nothing in these website terms is intended to waive rights or obligations that cannot lawfully be waived.
13. Changes and contact
We may update these terms from time to time. Questions may be sent to info@velvetglowllc.online at 513 RUSSELL ST, DANVILLE, KY 40422.